Support

Help for tools, accounts, bulk checks, and admin settings.

Use this page to understand common support paths before contacting us at Smashingtopmedia@gmail.com.

Common support topics

Tool results

Check that your YouTube URL is valid, public, and available. Some public surfaces can be temporarily unavailable or rate-limited.

Bulk and channel scans

Large channel or bulk scans may need stronger connectivity and may run through guarded queue, cache, or retry paths.

Admin settings

After v0.2.54-A, CMS, logo, font, and navigation changes are stored durably in the configured data volume.

Accounts and access

Dashboard, saved reports, exports, and future paid limits are scoped to verified accounts.

Contact support

Email Smashingtopmedia@gmail.com with the page URL, tool name, target URL, browser, and a short description of what happened. Do not send passwords, private API keys, or sensitive account secrets.

Open contact page